Returns & Refund Policy

We do not accept returns at this time. 

You can always contact us for any return questions at perchandshire@gmail.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue. Please do not throw any shipping packaging away if the item is damaged from shipping. 

Shipping insurance: 

• In order to process an insurance claim for damaged items pictures must be taken from all angles of the box and item purchase. 

• All packaging material and damaged goods must be kept in the original form as received. Packaging and damaged goods should not be disposed of, released to the shipping carrier, or returned to the seller before a claim is completed. Failure to comply will result in the denial of the claim. (Condition B, 1)

• During the claims process, a claim statement/affidavit signed by the recipient (or intended recipient) will be required. This is a form document provided by Shipsurance that allows the recipient (or intended recipient) to indicate loss or damage. (Condition B, 3, d)
• You may be required to submit items and or pictures of the items to a repair shop for a repair quote for insurance claims. 
• If the claim is for damage, photos and inspection may be required. Retain all packaging material and damaged goods in its original form as received.

 

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

 

 

We will always strive to provide the best customer service possible, do not hesitate to contact us at perchandshire@gmail.com