FAQ

1. What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers.

2. Do you offer international shipping?

Yes, we offer international shipping to select countries. Please contact our customer support team for more information and shipping rates.

3. How long will it take to receive my order?

Delivery times vary depending on your location and the product ordered. Most orders are processed and shipped within 1-3 business days. Once shipped, domestic orders typically arrive within 3-7 business days. International orders may take longer.

4. Can I track my order?

Yes, you will receive a tracking number via email once your order has been shipped. You can use this tracking number to monitor the status of your delivery.

5. What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the item(s) within 30 days of receipt for a full refund or exchange. Please see our Returns & Exchanges page for more information.

6. Are your products eco-friendly?

We are committed to sustainability and environmental responsibility. Many of our products are made from reclaimed or responsibly sourced materials. Look for the eco-friendly badge on product pages for more information.

7. Do you offer assembly services?

Some of our larger furniture items may require assembly. Assembly instructions will be included with your order. If you need assistance, we can provide recommendations for assembly services in your area.

8. Can I customize my order?

We offer customization options on select products. Please contact our customer support team to discuss your specific requirements and to receive a quote.

9. How can I contact customer support?

You can reach our customer support team via email at support@perchandshire.com or by filling out the contact form on our website. We strive to respond to all inquiries within 24 hours.

10. Are your products covered by a warranty?

Yes, we stand behind the quality of our products. Many items are covered by a manufacturer's warranty. Please refer to the product description or contact our customer support team for warranty information specific to your purchase.